ONLINE DELIVERY POLICIES
Delivery charges apply to all purchases below AED5,000.
All online orders on www.ironyhome.com will be delivered only within UAE (except *restricted areas). If outside the UAE, our representative can discuss with you delivery options.
If your cumulative order reached AED5,000, you are entitled to FREE Delivery and Installation*. If you are Dubai-based, you are entitled to Free Delivery and Assembly for purchases of AED2,500 and above.
For purchases below AED5,000, please refer to the applicable delivery fees.
Once online payment has been cleared, our representative will communicate with you to confirm the order and discuss the details of the delivery such as date and time, and delivery fees if applicable.
Once the payment is made, shipments will be delivered as follows:-
Location No. of days for delivery (Working days) Dubai/Sharjah/Abu Dhabi 3 - 5 days Al Ain, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah, Hatta 7 - 10 days Location Delivery/ Assembly Dubai AED 250 Abu Dhabi/Sharjah AED 500 Al Ain, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah, Hatta AED 650
Installation cost will vary for items such as mirrors, chandeliers, etc. We will cost this separately.
A flat rate of AED 750 with assembly for the following areas: Al Ruwais, Beda zayed, Ghayathi, Habshan, Liwa, Tarif and Al Sillah, Al Aqaa, Al Geer, Al Buraimi, Al Wagan
Cancellation of Orders
For cancellation of orders (e.g. out of stock), our representative will call you to notify you. Please note that we only accept return and exchanges. Please read our Return and Exchange policy.
Accessories & Non-heavy Items
The products purchased from the Irony Home website will be delivered by our shipping/courier partner to the address provided by the customer. Orders can only be delivered to physical locations within the UAE so please give a detailed delivery address and include a phone number so you can be contacted easily by the courier company. Delivery time depends on the availability of the product and the shipping method. Shipping rates have been calculated and are based on location, weight and volume of order.
The shipment will go through a calling process where each customer will be contacted three times over three consecutive working days to verify the address and arrange the delivery time.
For deliveries outside Dubai, our representative will contact you.
All standard domestic deliveries are charged on a per item weight basis. Following credit authorization and verification, you will receive your order within approximately three to five business days. Please note, this does not include weekends or public holidays.