Our perspective has always been and continues to be enhancing the complete customer experience before and after purchase… in store, online and ultimately, at home.
Getting to Know You
When you make a purchase at Irony Home, join our gift registry, or answer one of our surveys, you may choose to give us basic information such as name, email address, mailing address, P.O. box, phone, and credit card details. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our website, we may collect more information such as your internet service provider's address, the name of the web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly.
We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique. Likewise, other companies may also forward to us additional names, mailing addresses, and email addresses when we have news or product offerings that may be of special interest.
In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfil customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
Information at Your Service
The personal information we collect is primarily intended to offer better customer service, improve communication by keeping customers informed about products and services of interest and also provide greater security. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We may also need to contact customers by phone, postal mail, or email if questions arise regarding orders.
When you shop at our store, order from our catalogs, or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for your home.
Update Your Information
Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request.
Information sharing helps us guard against potential fraud and other wrongdoing. We review transactions internally on a regular basis to identify potential concerns, and we partner with select outside companies to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses and other types of malware do not interfere with our ability to provide the best possible products, value and services to you and to our other valued customers.
It is important to understand that with certain companies or online partners, your information must be shared in order to receive their services. Your information will not be shared with third parties and is used strictly to coordinate and complete your shipment.
By agreeing to share information, our customers may have the opportunity to participate in a wider array of services and offerings.
Remove Your Name From Our Lists at Any Time
To delete your name from the email contact list, simply select the unsubscribe link at the bottom of the mailer or send us an email with the title “Unsubscribe from mailing list.” When you make subsequent purchases at Irony Home, you may provide contact information for customer service only, and request that your name not be forwarded to either mailing list.
Protecting Children's Privacy
Irony Home adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the legal laws of the country. In addition, we will not disclose this information to any other companies.
Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.
Links to Sites and Services
At times, we provide links our customers may be interested in. Irony Home is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.
For Further Enquiries