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Returns & Exchanges

Showroom Purchase

  • No cash refund.
  • Returns must be made within seven days from the date of invoice.
  • Returns are not accepted without the original invoice.
  • Returned items should be in re-saleable condition.
  • Returned merchandise is exchangeable for products of the same value or refundable with gift vouchers or store credit.
  • Exchanges will be made using the current selling price.
  • Merchandise included in sales or purchased using promotional gift vouchers can neither be exchanged nor refunded.

Online Purchase

  • No cash refund.
  • Returns must be made within seven days from the date of invoice.
  • Returns are not accepted without the original invoice.
  • Returned items should be in re-saleable condition.
  • Returned merchandise is exchangeable for products of the same value or refundable with gift vouchers or store credit.
  • Exchanges will be made using the current selling price.
  • Merchandise included in sales or purchased using promotional gift vouchers can neither be exchanged nor refunded.
  • Customers should contact one of our customer service staff for a return reference number and any further instructions for returning merchandise.
  • Once the item is confirmed, the order cannot be cancelled and will be subsequently treated as a return.
  • Items delivered by our preffered courier must be returned at the customer's expense.
  • Returns may take up to ten working days to process.
  • Items must be returned with the packing slip, original invoice and proof of delivery report to the address below:

Irony Home LLC

Warehouse 6, 17th Street,
Al Quoz Industrial Area 4,
Dubai, United Arab Emirates
Tel. No. :+971 4 4321374